Holidays and Operating Hours

Holidays

We are closed—and our team members enjoy a well-deserved break—on these holidays:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day

Note: If your payment arrives on one of these days, we’ll post it to your account the next business day that we’re back in the office—but we’ll credit it for the day it arrives.

Hours

Our team members are diligently servicing your account behind the scenes during various hours throughout the week, from Monday through Friday—and sometimes Saturday!

If you need assistance, we recommend using our chat feature during these times:

Chat—Virtual Assistant

  • 7 days a week!
  • 24 hours a day!

Chat—Live Agent Availability

  • Monday – Thursday, 7:00 a.m. – 8:00 p.m. (CT)
  • Friday, 7:00 a.m. – 7:00 p.m. (CT)

Phone—Automated Phone System

  • 7 days a week!
  • 24 hours a day!

Phone—Customer Service Team

  • Monday – Thursday, 7:00 a.m. – 8:00 p.m. (CT)
  • Friday, 7:00 a.m. – 7:00 p.m. (CT)
  • Saturday, 8:00 a.m. – 12:00 p.m. (CT)

Have more questions or need help?

Give us a call during business hours.

888-464-2432United Wholesale Mortgage Support Line
Monday - Thursday7am - 8pm CT
Friday7am - 7pm CT
Saturday8am - 12pm CT
SundayClosed