Sending Your Mortgage Assistance Documents

We have several options to submit your documentation:

  • Online: Sign in to your online account.
  • Email: [email protected]
  • Fax: 469-322-3899
  • Mail:
    Attn: Centralized Mod Department
    PO Box 619097
    Dallas, TX 75261

However you send your documents, please be sure to include a note including your name, loan number, property address, and contact information.

Finally, if you have been making payments and have been led to believe they are going towards a trial or modification agreement, but we have no record of the payments, then something may be wrong. Please contact us as soon as possible so we can research the issue.

Have more questions or need help?

Give us a call during business hours.

888-464-2432United Wholesale Mortgage Support Line
Monday - Thursday7am - 8pm CT
Friday7am - 7pm CT
Saturday8am - 12pm CT